Various Locations

£50,000 plus flexible benefits

Permanent

Business Development

Support

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Client Success Manager

About The Role

Hippo is seeking a proactive and commercially astute Client Success Manager to join our team and support our growth across either our education, health or central government portfolios. Working directly with the client, Hippo delivery and commercial teams you will play a crucial role in the management and development of our client partnerships, including our major clients, which include the NHS, Department for Education, Department for Work and Pensions, Ministry of Justice and the Home Office.

This role requires experience operating in a professional services or delivery environment and is perfect for someone who is eager to further develop their professional and commercial skills in a supportive culture. Your primary focus will be on maintaining run-rate revenue, and helping to identify further growth opportunities.

The is a hybrid role with travel across our offices and client locations as required.

What you’ll do:

Be accountable for the creation and acceptance of project briefs and Statements of Work (SOWs) that clearly define client requirements, budgets, and timelines, and are approved before project initiation.
Take responsibility for securing project extensions and renewals of existing work for existing clients.
Assist, and sometimes lead, in regular client meetings and workshops, helping to gather insights and feedback to strengthen the client relationships.
Interface with partners to create appropriate SOWs and manage any applicable SLAs.
Act as an initial point of contact for resolving commercial challenges, coordinating with internal teams to address these effectively and escalate as needed.
Keep systems up to date with all relevant client information (deals, contacts, KPIs including value adds etc) and provide accurate reporting.
Take direct accountability for the management of key accounts and as part of the account team working with strategic accounts.
Provide day-to-day support, working with Hippo Delivery, in addressing and resolving client issues,
Contribute to, and help deliver, the development of account strategies and plans, ensuring they align with both client goals and Hippo’s business objectives.

Skills and experience that you need

We are looking for a proactive and enthusiastic candidate with a good understanding of working with the public sector, with the ideal candidate having experience in digital transformation.

Experience in a role with commercial exposure, preferably within a professional services organisation focusing on public sector clients.
Demonstrated ability to assist in building and maintaining strong client relationships, with experience in supporting client management and issue resolution.
A high level of quality throughout all aspects of work, including the creation of commercial contracts and any documentation.
The ability to self-start and drive a deal from the initial proposal through to the winning of the deal, as well as the completion of the delivery and handling and extensions or renewals.
Strong financial planning and reporting skills, with an understanding of managing account budgets and supporting financial targets.
Adaptable written and verbal communication styles, with the ability to present and influence key stakeholders effectively.
Proactive in identifying opportunities, issues, and risks, and adept at supporting the development and implementation of solutions.
Capable of managing multiple priorities simultaneously, with strong attention to detail and a focus on delivering high-quality results.

What makes us great

As well as a competitive salary which we’re transparent about from the outset, you can also expect a range of benefits:

Contributory pension scheme (Hippo 6% with employee contributions of 2%)
25 days holiday plus UK public holidays
Perkbox access for a wide range of discounts
Critical illness cover
Life assurance and death in service cover
Volunteer days
Cycle-to-work scheme for the avid cyclists
Salary sacrifice electric vehicles scheme
Season ticket loans
Financial and general wellbeing sessions
Flexible benefits scheme with options of:
- private health cover
- private dental cover
- additional company pension contributions
- additional holidays (up to an extra 2 days)
- wellbeing contribution
- charity contributions
- tree planting

Diversity, Inclusion and Belonging at Hippo

At Hippo, we’re dedicated to creating a diverse, equitable and inclusive workplace that works for everyone. We understand that having a diverse team unlocks our capacity for innovation, creativity and problem solving. Only by building a community of diverse perspectives, cultures and socio-economic backgrounds can we create an environment where all can contribute and thrive.

We actively encourage applications from underrepresented groups including women, ethnic minorities, LGBTQ+, neurodivergent and people with disabilities. We are committed to providing an inclusive and accessible recruitment process that reflects our workplace culture. We are a registered Disability Confident Employer, Mindful Employer, Endometriosis Friendly Employer and a member of the Armed Forces Covenant. Hippo continually strives to remove barriers, provide accommodations and offer reasonable adjustments to ensure equity throughout our practices.

Hi, we’re Hippo.

At Hippo, we design with empathy and build for impact. We do this by combining data-informed evidence, human-centred design and software engineering. We're a digital services partner who is genuinely invested in helping our clients thrive as modern organisations. Our delivery methodology is truly agile, from concept to reality, supporting innovation and continuous improvement to achieve your desired outcomes.

We firmly believe that technology should serve humanity, not the other way around. We take a human-centred approach to everything we do because we understand that complex problems require a service design approach. This means understanding how users behave and ensuring our solutions work for them in the real world.

Our combination of data, design, and engineering delivers bespoke digital services that make a positive and meaningful impact on organisations and society. We're confident in our abilities, authentic in our approach, and passionate about what we do. If you're looking for a digital services partner that can deliver real results, let us help you build for the future and make a lasting impact.

Hippo locations

We are headquartered in Leeds and located across the UK in Edinburgh, Manchester, Birmingham, London and Bristol. We're on the lookout for top talent nationwide, so don't let location hold you back from applying. We welcome candidates from all over the UK who possess the flexibility to work from any of our locations. Plus, we offer a generous relocation support package of up to £8k to help make your move a smooth one. It's worth noting that, given the dynamic nature of our business, you may be required to work on-site at client locations or from your own home.

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