Senior Account Manager - Health

Hippo is looking for a proactive and commercially strong Senior Account Manager to help shape and grow our Health client partnerships, including work within some of our largest and most high-impact accounts including NHS England (soon to be merged into Department for Health and Social Care), Department of Health and Social Care (DHSC), NHS Business Services Authority (BSA), National Institute for Health and Care Excellence (NICE) and NHS Blood and Transplant (NHSBT) where contracts range from £1m to £40m. This role will support the overall sector as a whole, whilst also directly managing and owning part of the portfolio.

Reporting to the Client Partner, Health, you’ll play a key role in delivering the commercial strategy for your clients. You’ll combine sales ownership (leading smaller bids and expansions, and supporting major pursuits) with day-to-day commercial excellence across existing work: SOW management (including a 6-day SLA process), staffing forecasting, contract hygiene, and monthly reporting that reflects commercial performance, Social Value progress and value-add activity. While you will own whole accounts and feed into the healthcare strategy, this role will also embrace the day-to-day detail.

You’ll work closely with Delivery, Technical, Legal, Client Ops, Resourcing and the Social Value team to keep momentum across live work and proactively set up “the next thing.” Alongside the commercial responsibilities, you’ll also help shape meaningful Social Value initiatives (apprenticeships, T-Level support, community engagement) and value-add activities that deepen client relationships and make a visible impact.

Role Responsibilities

Commercial Delivery & Account Management 

• Own day-to-day commercial performance for your accounts: forecasting, margin awareness, renewals/extensions, and commercial issue resolution.
• Be ‘the face’ of Hippo for your accounts; build trusted, long-term relationships with senior client stakeholders.
• Lead the coordination and return of Statements of Work, including those under a 6-day SLA. Gather inputs from Delivery, Technical, Legal and Resourcing and consolidate them into clear, accurate and commercially sound responses.
• Work alongside delivery leadership to scope work and respond to client challenges and opportunities in a timely and coordinated manner.
• Coordinate and return Statement of Works (SOWs, including a 10-6-day SLA), consolidating Delivery/Technical/Legal/Resourcing inputs into clear, commercially robust responses.
• Maintain accurate account and pipeline information, ensuring reporting and CRM/commercial records are always current.

Sales & Growth Ownership 

• Own and deliver a portion of the Health sector sales target (set by the Client Partner), converting opportunities into sales orders.
• Identify new opportunities for growth within existing accounts; plan the specific activities required to nurture these opportunities and coordinate within internal teams to build the necessary support to deliver them.
• Over time, develop strong understanding of Health sector priorities, policy context and client needs to support meaningful conversations and account planning.
• Contribute to bid responses and commercial shaping for a defined value range of opportunities (and support larger strategic pursuits led by the Client Partner).

Staffing & Onboarding

• Forecast capability demand across call-off contracts and ensure the pipeline aligns with the roles and skillsets being hired or deployed. Your focus is to facilitate SOWs starting on time with a team available, you won’t be expected to interpret discipline-specific capability needs in depth, but you will work closely with Delivery to confirm requirements, timelines and readiness.
• Work with Resourcing, Delivery and Client Ops to coordinate onboarding, ensuring start dates, checks and approvals are completed so teams can begin as planned.

Social Value & Value-Add Delivery 

• Work with Hippo’s Social Value team to ensure all Social Value commitments made at bid stage are delivered, tracked and evidenced.
• Coordinate engaging value-add events and activities that bring teams together, build capacity. Ensure value-add initiatives are planned, progressed and clearly communicated to clients, strengthening their engagement with Hippo.
• Produce accurate monthly reports for clients capturing Social Value delivery, value-add activities, KPIs and overall account performance.

This is a high-priority sector at Hippo and you’ll be joining a dynamic leadership team. You’ll succeed here if you’re commercially minded, confident with clients, and enjoy bringing teams together to deliver outcomes at pace. We’re looking for someone with solid experience and high standards, who brings energy, curiosity and the ability to think ahead, balancing today’s commercial delivery with shaping tomorrow’s opportunities.

Skills and Experience Required

Essential 

• A proactive and ‘can do’ attitude, with a willingness to get involved 
• Ability to work independently - to an extent - in a fast paced, evolving environment. 
• Comfortable with ambiguity and using your own judgement to make decisions in line with Hippo's culture and strategy
• Commercial or client-facing experience in a professional services / consulting environment
• Experience of delivery; ideally directly in a delivery role, but - as a minimum - need to be able to talk credibly to delivery clients. (This role might suit wishing to move move from delivery into commercial).Strong relationship-building skills with senior stakeholders
• Able to understand, represent and articulate the needs of clients to the rest of the business
• Critical thinker, able to think strategically as well as be in the detail as required
• Experience managing SOWs, contracts, renewals or similar processes
• High attention to detail across documentation, commercial modelling and reporting
• Ability to take ownership and work proactively within deadlines
• Strong financial planning, budgeting or forecasting skills
• Excellent communication skills: written, verbal and interpersonal
• Comfort working with multiple priorities and stakeholders in a fast paced, evolving environment
• Strong problem-solving ability and willingness to collaborate

Desirable

• Experience in public sector digital transformation environments (e.g., UCD, engineering, data, identity or cyber). Not required on day one, but you’ll be expected to develop this understanding over time.
• Health sector knowledge and interest.

Other Requirements

• Willing to travel nationwide to client sites and Hippo offices

Alongside working with some of the most talented people out there and on-top of a competitive salary, which we’re transparent about from the outset, you can also expect a range of benefits:

Diversity, Inclusion and Belonging at Hippo

At Hippo, we’re dedicated to creating a diverse, equitable and inclusive workplace that works for everyone. We understand that having a diverse team unlocks our capacity for innovation, creativity and problem solving. Only by building a community of diverse perspectives, cultures and socio-economic backgrounds can we create an environment where all can contribute and thrive.

We actively encourage applications from underrepresented groups including women, ethnic minorities, LGBTQ+, neurodivergent and people with disabilities. We are committed to providing an inclusive and accessible recruitment process that reflects our workplace culture. We are a registered Disability Confident Employer, Mindful Employer, Endometriosis Friendly Employer and a member of the Armed Forces Covenant. Hippo continually strives to remove barriers, provide accommodations and offer reasonable adjustments to ensure equity throughout our practices.

Hi, we’re Hippo 

At Hippo, we design with empathy and build for impact. We do this by combining data-informed evidence, human-centred design and software engineering.  We're a digital services partner who is genuinely invested in helping our clients thrive as modern organisations. Our delivery methodology is truly agile, from concept to reality, supporting innovation and continuous improvement to achieve your desired outcomes.

We firmly believe that technology should serve humanity, not the other way around. We take a human-centred approach to everything we do because we understand that complex problems require a service design approach. This means understanding how users behave and ensuring our solutions work for them in the real world. 

Our combination of data, design, and engineering delivers bespoke digital services that make a positive and meaningful impact on organisations and society. 

Have a look through our Website at Our Story & Purpose, Our Culture & Values, Case Studies and Our Solutions & Services to find out some more!

Hippo Locations

We are headquartered in Leeds and have offices across the UK in Glasgow, Manchester, Birmingham, London and Bristol. We're on the lookout for top talent nationwide but you need to be located within reasonable travelling distance from one of our offices. Given the dynamic nature of a consulting business, you may be required to work on-site at a Hippo office or at an in/out of town client location for a number of days per week (client dependent) and therefore candidates will need to be open/flexible to travel and working on one of those sites at least 2 days per week. We offer a generous relocation support package of up to £8,000 (please ask for terms and conditions) to help make your move a smooth one.