Principal Business Analyst (Identity)

Hippo is a rapidly growing digital consultancy passionate about building and delivering transformative digital solutions for a diverse range of Public and Private sector clients. We are recruiting for a Principal Business Analyst (Identity) to support our mission. We work at the intersection of strategy, design, and technology to solve complex problems and create lasting value. Our collaborative and agile culture empowers our teams to make a genuine impact. 

As a Principal Business Analyst (Identity), you will play an important role in making Hippo the best Consultancy out there. You will work as part of a multi-disciplinary team combining data, design, product, delivery, analysis and engineering to deliver bespoke digital services that make a positive and meaningful impact on organisations and society. We're confident in our abilities, authentic in our approach, and passionate about what we do. 

You will act as a Principal Consultant to deliver Business Analysis services to our clients. A Principal Business Analyst (Identity) at Hippo is all about bringing deep business analysis expertise, strong product thinking, and practical Identity experience to frame complex problems, shape service direction, and scale our internal capability. 

Our solutions empower our customers to build and support secure, scalable, and well-engineered systems beyond traditional boundaries that allow our customers to understand and get the most from their data and digital services. The Principal Business Analyst (Identity) will be a key player and implementer in this. 

Your Role in a Nutshell

Identity is a growing service line for Hippo, with increasing demand for expertise across bids, discoveries and active delivery work. We have skilled individuals across the business, but we need to build more senior capability to support this work consistently. This role needs someone who can operate confidently with clients from day one, look beneath stated requirements, challenge assumptions and guide teams towards clear outcomes, options and delivery priorities. You will need a strong background to work credibly with senior clients, product teams, architects and technical specialists, and to lead Identity-related discovery, assessment and delivery work. You’ll also help build Hippo’s internal Identity capability by sharing knowledge, supporting other BAs and fostering a community that helps us develop this capability in-house.

• Lead Strategic Analysis: Lead business analysis across Identity discovery, assessment, and delivery work, helping senior clients frame complex problems and agree on outcomes. 

• Shape Product Direction: Guide product and service direction, managing high-level scope, backlogs, strategic risks, and delivery approaches across complex accounts. 

• Senior Stakeholder Mediation: Build trusted relationships with senior client executives, successfully mediating conflicting priorities and guiding teams toward clear options. 

• Growth and Commercial Support: Support bids, proposals, RFPs, and pre-build assessments where technical Identity knowledge is required to secure new work. 

• Build the Practice: Line manage, coach, and mentor other BAs while fostering and scaling Hippo’s internal Identity capability through community activity and guidance. 

Essential Experience

Identity and IAM Expertise

• Deep Domain Knowledge: Strong practical experience in IAM, digital identity, architectures, and industry acronyms to guide requirements and product decisions.

• Identity Types: Covered across customer, workforce, and non-human identity (including Agentic AI).

• Security Methods and Patterns: Confident handling verification (GPG45), authentication (MFA), authorisation (RBAC/ABAC/PBAC), lifecycle management (JML), governance (IGA), SSO/Federation, and Zero Trust fraud prevention.

• Vendor Platforms: Familiar with major identity tools (Okta, Ping, SailPoint, iProov, Entrust, OneLogin) and native cloud capabilities (Microsoft Entra, AWS, Google).

Consultancy and Client Leadership

• Client and Stakeholder Management: Confident from day one in building senior relationships and translating complex technical concepts for non-technical audiences.

• Problem Solving and Delivery: Skilled at turning ambiguity into clear recommendations, managing risks/dependencies, and supporting product prioritisation trade-offs.

• Cross-Functional Collaboration: Adapts analysis approaches to collaborate effectively with cross-functional teams (Product, Delivery, Architecture, Engineering) to align them around key outcomes.

Capability and Practice Development

• Mentorship and Coaching: Acts as a practice leader by coaching other Business Analysts and supporting recruitment.

• Community and Knowledge Sharing: Fosters internal identity capabilities by sharing project learnings, defining BA identity standards, and contributing to the wider BA community.

Desirable Experience

• Experience establishing an Identity-focused BA framework or competency matrix within a growing consultancy practice. 

• Exposure to Fraud Prevention approaches, Zero Trust network architectures, and broader Cyber Security contexts.