Leeds

£30,000 - £32,000 + flexible benefits

Permanent

Business Development

Support

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Client Operations Executive

About The Role

Hippo is on the lookout for a Client Operations Executive to join our growing team. In this role, you will be the dedicated ClientOps lead for our Private Sector accounts, providing vital support to our Business Development and Delivery teams.

This role sits at the heart of our operations; it is both internal and client facing, requiring a person who can represent Hippo with confidence and clarity.

If you are enthusiastic, organised, and thrive in a dynamic environment where no two days are the same, you’ll fit right in. We value people who are passionate about what they do and who take pride in supporting the success of the wider team.

The Role in a Nutshell

You will act as the operational backbone for our private sector engagements. Our ideal candidate is someone who is proactive and adaptable as this role involves a lot of context-switching. You may find yourself moving from detailed data entry to high-level client coordination in the same conversation.

While your primary focus is supporting our Private Sector accounts you are a team player who will provide general support to the wider ClientOps team as required to ensure seamless delivery.

Your core responsibilities will include:

Systems Ownership (Kimble/Salesforce): Taking the lead on Kimble (Salesforce) management for your sector. This includes inputting new roles and proposals, and making necessary adjustments to ensure our project data is always accurate.
SOW & Pricing Support: Providing ad-hoc support with pricing schedules for new Statements of Work (SoWs) and contracts, ensuring the commercial details are correctly captured.
Compliance & IR35: Responsible for managing IR35 checks for contractors, ensuring we remain compliant and that all assessments are completed diligently.
Private Sector Support: Acting as the primary ClientOps point of contact for Client Partners and Delivery Partners within the Private Sector.
Financial Analysis: Producing ad-hoc analysis and financial forecasts to provide the data needed for client discussions.
Resourcing & Onboarding: Managing the administration for new and existing projects, including CV formatting, security clearances and onboarding forms.
Cross-Sector Collaboration: Providing ad-hoc support to the other ClientOps Executives to ensure the smooth running of the wider department.

Skills and experience that you need

About You

We aren't looking for a list of certificates. We are looking for a proactive professional who can work independently and take genuine ownership of their workload. This role also offers a hybrid working pattern. You can be based remotely within the UK however you will be required to work from our Leeds or Manchester City Centre offices to collaborate with your team, typically once a week as a minimum.

We’d love to hear from you if you can demonstrate:

Problem-Solving Skills: You have a logical, common-sense approach to challenges and are passionate about finding solutions.
Independence & Initiative: You are comfortable working under your own steam, managing your own diary, and delivering high levels of service without being micro-managed.
Adaptability: The ability to context-switch effectively, staying organised even when priorities shift mid-day.
Technical Proficiency: Experience with CRM or PSA tools is essential; specific experience with Kimble (Salesforce) and HubSpot would be a significant advantage.
Experience: Previous experience in an account executive or operations role. While Private Sector focus is key, experience with Public Sector clients is also a plus.
Attention to Detail: A meticulous approach to accuracy, particularly regarding pricing schedules, IR35 compliance, and data entry.
Communication: Excellent interpersonal skills with the ability to build effective working relationships across the wider Hippo team.

What makes us great

As well as a competitive salary which we’re transparent about from the outset, you can also expect a range of benefits:

Contributory pension scheme (Hippo 6% with employee contributions of 2%)
25 days holiday plus UK public holidays
Perkbox access for a wide range of discounts
Critical illness cover
Life assurance and death in service cover
Volunteer days
Cycle-to-work scheme for the avid cyclists
Salary sacrifice electric vehicles scheme
Season ticket loans
Financial and general wellbeing sessions
Flexible benefits scheme with options of:
- private health cover
- private dental cover
- additional company pension contributions
- additional holidays (up to an extra 2 days)
- wellbeing contribution
- charity contributions
- tree planting

Hi, we’re Hippo Digital.

At Hippo Digital, we design with empathy and build for impact. We do this by combining data-informed evidence, human-centred design and software engineering. We're a digital services partner who is genuinely invested in helping our clients thrive as modern organisations. Our delivery methodology is truly agile, from concept to reality, supporting innovation and continuous improvement to achieve your desired outcomes.

We firmly believe that technology should serve humanity, not the other way around. We take a human-centred approach to everything we do because we understand that complex problems require a service design approach. This means understanding how users behave and ensuring our solutions work for them in the real world.

Our combination of data, design, and engineering delivers bespoke digital services that make a positive and meaningful impact on organisations and society. We're confident in our abilities, authentic in our approach, and passionate about what we do. If you're looking for a digital services partner that can deliver real results, let us help you build for the future and make a lasting impact.

Hippo locations

We are headquartered in Leeds and located across the UK in Edinburgh, Manchester, Birmingham, London and Bristol. We're on the lookout for top talent nationwide, so don't let location hold you back from applying. We welcome candidates from all over the UK who possess the flexibility to work from any of our locations. Plus, we offer a generous relocation support package of up to £8k to help make your move a smooth one. It's worth noting that, given the dynamic nature of our business, you may be required to work on-site at client locations or from your own home.

Diversity and Inclusion at Hippo Digital: A commitment to lasting change

At Hippo Digital, we're wholeheartedly dedicated to promoting diversity, equality and inclusion. For us, it's not about checking off boxes but about making a true, lasting difference. Having a diverse team unlocks our capacity for innovation, creativity and problem-solving while fostering an inclusive environment that benefits everyone. We strongly encourage applicants from all backgrounds to apply and join us on this important journey.

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