Client Partner (Public Sector)

Key Responsibilities

You will be responsible for extending our reach in existing clients, pitching to new clients and developing our network of Hippo advocates in these organisations. You will also be the voice of the customer internally to the Hippo business, advocating improvements to meet your customer's needs.

Client Relationship Management

• Curate and extend our network of advocates amongst buyers and influencers within the accounts you are responsible for.
• Curate and extend your network of advocates within target organisations.
• Build trust with the customer to identify account risks and opportunities.

Account Growth

• Create a credible account strategy, vision and plan for your customer 
• Work with buyers to understand issues they face and how Hippo services could be used to solve those issues. We sell consultatively and value curiosity, delivery credibility and integrity.
• Deliver an account growth target with good visibility of a predictable pipeline of deals that are a good fit for Hippo’s strategy.
• Input into the Key Account Marketing strategy.

People Management

• Influence the delivery teams to ensure that the client's aspirations are met/exceeded.
• Be the natural point of escalation for stakeholder issues within the client.
• Have a calm and balanced approach to resolving disputes.

Diversity, Inclusion and Belonging at Hippo

At Hippo, we’re dedicated to creating a diverse, equitable and inclusive workplace that works for everyone. We understand that having a diverse team unlocks our capacity for innovation, creativity and problem solving. Only by building a community of diverse perspectives, cultures and socio-economic backgrounds can we create an environment where all can contribute and thrive.

We actively encourage applications from underrepresented groups including women, ethnic minorities, LGBTQ+, neurodivergent and people with disabilities. We are committed to providing an inclusive and accessible recruitment process that reflects our workplace culture. We are a registered Disability Confident Employer, Mindful Employer, Endometriosis Friendly Employer and a member of the Armed Forces Covenant. Hippo continually strives to remove barriers, provide accommodations and offer reasonable adjustments to ensure equity throughout our practices.

Hi, we’re Hippo.

At Hippo, we design with empathy and build for impact. We do this by combining data-informed evidence, human-centred design and software engineering.  We're a digital services partner who is genuinely invested in helping our clients thrive as modern organisations. Our delivery methodology is truly agile, from concept to reality, supporting innovation and continuous improvement to achieve your desired outcomes.

We firmly believe that technology should serve humanity, not the other way around. We take a human-centred approach to everything we do because we understand that complex problems require a service design approach. This means understanding how users behave and ensuring our solutions work for them in the real world. 

Our combination of data, design, and engineering delivers bespoke digital services that make a positive and meaningful impact on organisations and society. We're confident in our abilities, authentic in our approach, and passionate about what we do. If you're looking for a digital services partner that can deliver real results, let us help you build for the future and make a lasting impact.

Hippo locations

We are headquartered in Leeds and located across the UK in Glasgow, Manchester, Birmingham, London and Bristol. We're on the lookout for top talent nationwide, so don't let location hold you back from applying. We welcome candidates from all over the UK who possess the flexibility to work from any of our locations. Plus, we offer a generous relocation support package of up to £8k to help make your move a smooth one. It's worth noting that, given the dynamic nature of our business, you may be required to work on-site at client locations or from your own home.