Location
Various Locations
Advertising Salary
£71,000 - £85,000 (London up to £100,000) + benefits
Vacancy Type
Permanent
Service Design
Level:
Principal Consultant

About The Role

Hippo Digital is recruiting for principal consultants in service design

Service designers facilitate the creation or improvement of services that align user and business needs. 

As well as being a champion of user-centred design, you’ll ensure that service design teams take a strategic approach, deliver high quality outputs (workshops, assets, proposals etc) . You will manage relationships between the different agencies involved in designing a service to support the teams’ delivery.

You’ll have a strong understanding of Agile methodology and how the different members of an Agile team contribute to the overall delivery of the service.

Hippo’s principal consultants in service design are experts in their field, supporting teams and clients at a strategic level. You will have extensive experience coaching and mentoring people through service design approaches and tools. In return, we offer exciting opportunities to support clients at a senior level and to play an important part in the expansion of Hippo business.

What you’ll do

  • Act as engagement lead or site delivery lead for projects and support new business activity 
  • Provide expert advice on the role of service design tools and techniques 
  • Lead collaboration and co-creation activities with clients and colleagues within Hippo
  • Ensure services are inclusive, usable, technically feasible and commercially viable
  • Have accountability for the client’s objectives and be able to assign responsibilities to teams
  • Ensure knowledge transfer will be effective to enable service delivery and that suitable techniques or methods are being used
  • Recruit, coach and support the professional development of a range of disciplines
  • Contribute to the bids and resource allocation processes

Skills and experience that you need

You will be an expert at designing and improving services and managing complex stakeholder relationships. With broad industry experience, you will have advanced knowledge of a wide range of design approaches, with experience in more than one design discipline. You will understand the main industries currently generating demands for service design and how that fits with developing Hippo's business strategy.

You will also have:

  • Experience of developing people within the Service Design profession
  • Extensive experience of managing senior stakeholder relationships to overcome challenges to enable service delivery
  • Extensive experience presenting your work and influencing clients
  • The confidence to manage relationships effectively, building long-term, strategic partnerships
  • Advanced experience in Agile and the GDS Digital Standard

What makes us great

In addition to your salary you will receive:
  • Contributory pension scheme (Hippo 6% with employee contributions of 2%)
  • 25 days holiday plus UK public holidays
  • Perkbox access for a wide range of perks and discounts
  • Life assurance and death in service cover
  • Flexible benefits scheme with options of:
    • private health cover
    • private dental cover
    • additional company pension contributions
    • additional holidays (up to an extra 2 days)
    • wellbeing contribution
    • charity contributions

Hi, we’re Hippo.

We’re a digital service design consultancy that works closely with our clients to create digital products and services that work for everyone. Since our inception, we have quickly established ourselves as a leading supplier of digital leaders, service design teams and delivery expertise. We support large-scale digital transformation programmes to public and private sector organisations looking to truly embrace digital services to innovate and evolve. We aspire to add value and leave a lasting benefit within those institutes. Our philosophy is to ensure the user is at the core of everything we do, research, design and deliver. Collaborating with us means embracing a digital-first strategy with people first design, which will genuinely create lasting change and positive impact.

Our Hippo offices are in Leeds, London, Bristol, Coventry and Manchester. However, we invite candidates to apply from anywhere in the UK who can be flexible regarding location. We offer a relocation support package of up to £8k to help cover the cost of moving somewhere within commuting distance of one of our locations. Please note that due to the nature of the business, we may also request that you work from client locations or work from home.

How Hippo Digital Embraces Diversity & Equal Opportunity

Hippo Digital is committed to diversity, equality and inclusion. For us, diversity and inclusion are not just tick-boxing activities but a chance to make meaningful long-term change. A diverse workforce means that we can unlock our ability to innovate, be creative, be better problem solvers and provide an inclusive environment for everyone. We encourage candidates from all backgrounds to apply.

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