Location
Various Locations
Advertising Salary
£53,000 - £70,000 (London up to £80,000) + benefits
Vacancy Type
Permanent
Service Design
Level:
Senior Consultant

About The Role

Hippo Digital is recruiting for senior consultants in service design. Service designers take a holistic approach to evaluating our client’s business ecosystem and lead the strategic planning for our client’s services. You’ll co-create new service propositions or evolve existing services and manage relationships between different groups. You’re a champion of user-centred design and also have a strong understanding of Agile methodology and how the different members of an Agile team contribute to service design.

As a senior consultant in service design, you’ll be seen by the client project team and senior client stakeholders as a trusted expert in your field. You may perform the role of a service delivery lead overseeing Hippo’s project delivery team. Depending on the size, complexity, and needs of the project, you will manage various dependencies across teams and departments.

You will support the team in delivering at pace by working effectively across organisational, technical, and situational boundaries and translating concepts into tangible deliverables for the team to execute on.

Contributing to the service design Community of Practice, you may also be a line manager. Hippo will provide exciting opportunities to share your expertise to influence clients and team members and to develop as a leader.

Key Responsibilities:

  • Lead strategic planning for the client’s service to ensure it meets business and user needs. 
  • Articulate goals for the service through artefacts such as service maps, value propositions or service blueprints.
  • Provide advice and recommendations on potential approaches to organisational problems. 
  • Plan and facilitate groups toward a common goal and be the voice of the customer in the room. 
  • Generate concepts, proposals and plans for new service propositions, or to evolve and improve existing services. 
  • Simplify complex, cross-departmental information and processes, making them understandable to all through visual communication.

Skills and experience that you need

You will be an expert at designing services from end to end and improving existing services that are underperforming. Your work will be primarily self-initiated. Experience of working with service/product owners and senior stakeholders is essential, as is the ability to take a pragmatic approach to meeting a client’s needs.

You will also:

  • Be confident working with senior stakeholders, demonstrating how user research and service design analysis techniques have been used to support the design decisions
  • Manage relationships effectively, building long-term, strategic partnerships 
  • Have advanced experience with Agile delivery
  • Be able to create trust and authenticity in teams and can respond to challenges. 

Government Digital Service (GDS) or Public Sector experience is an advantage but not essential.

Service design is a fairly new and broad profession and we expect you to have expertise or experience in one or more of the following related design disciplines: user experience design; business analysis; digital strategy; business architecture; product management.

What makes us great

In addition to your salary you will receive:
  • Contributory pension scheme (Hippo 6% with employee contributions of 2%)
  • 25 days holiday plus UK public holidays
  • Perkbox access for a wide range of perks and discounts
  • Life assurance and death in service cover
  • Flexible benefits scheme with options of:
    • private health cover
    • private dental cover
    • additional company pension contributions
    • additional holidays (up to an extra 2 days)
    • wellbeing contribution
    • charity contributions

Hi, we’re Hippo.

We’re a digital service design consultancy that works closely with our clients to create digital products and services that work for everyone. Since our inception, we have quickly established ourselves as a leading supplier of digital leaders, service design teams and delivery expertise. We support large-scale digital transformation programmes to public and private sector organisations looking to truly embrace digital services to innovate and evolve. We aspire to add value and leave a lasting benefit within those institutes. Our philosophy is to ensure the user is at the core of everything we do, research, design and deliver. Collaborating with us means embracing a digital-first strategy with people first design, which will genuinely create lasting change and positive impact.

Our Hippo offices are in Leeds, London, Bristol, Coventry and Manchester. However, we invite candidates to apply from anywhere in the UK who can be flexible regarding location. We offer a relocation support package of up to £8k to help cover the cost of moving somewhere within commuting distance of one of our locations. Please note that due to the nature of the business, we may also request that you work from client locations or work from home.

How Hippo Digital Embraces Diversity & Equal Opportunity

Hippo Digital is committed to diversity, equality and inclusion. For us, diversity and inclusion are not just tick-boxing activities but a chance to make meaningful long-term change. A diverse workforce means that we can unlock our ability to innovate, be creative, be better problem solvers and provide an inclusive environment for everyone. We encourage candidates from all backgrounds to apply.

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